SMS Messaging Consent & Verbal Opt-In Policy
1. Program overview
Program name
RevU Account & Support Notifications
Who sends the messages
Revenue Universe, LLC, an affiliate and offerwall network operating at revu.co and revenueuniverse.com.
Who receives them
Publishers, advertisers, and business partners who have an active or prospective account with RevU and who have given consent to be contacted by text.
What we send
Account and operational notifications only — for example, account verification codes, integration or postback status alerts, payment and invoice notices, and replies to support requests. We do not send marketing or promotional text messages on this number.
Message frequency
Varies by account activity. Most recipients receive fewer than 10 messages per month.
Cost
Message and data rates may apply. RevU does not charge for these messages.
2. How consent is collected
Consent for this number is collected verbally, during a live phone call or video call between a RevU representative and the account holder. Consent is never assumed from the fact that someone gave us a phone number, and it is never bundled into our terms of service or privacy policy.
A RevU representative reads the following script verbatim before any consent is recorded.
Verbal consent script
RevU representative: Before we finish up, I'd like to ask permission to send you text messages at this number.
If you agree, Revenue Universe — that's RevU — will send you text messages about your account. That includes things like verification codes, alerts about your integration or postbacks, payment notifications, and replies from our support team. We won't send you any marketing or promotional texts.
You'll usually get fewer than ten messages a month, and message and data rates may apply. You can reply STOP at any time to stop receiving them, or reply HELP to get support.
This is completely optional — saying no won't affect your account or the service you receive from us in any way.
May I have your permission to send text messages to this number?
The representative confirms the number digit by digit, then records the answer. Consent is only recorded when the account holder gives a clear affirmative answer. Anything ambiguous is treated as a decline, and the representative moves on without re-asking.
Example conversation
Rep: Before we finish up, I'd like to ask permission to send you text messages at this number. If you agree, Revenue Universe — RevU — will send you text messages about your account: verification codes, alerts about your integration or postbacks, payment notifications, and replies from our support team. No marketing or promotional texts. You'll usually get fewer than ten messages a month, and message and data rates may apply. You can reply STOP at any time to stop receiving them, or HELP for support. This is completely optional — saying no won't affect your account or the service you get from us. May I have your permission to send text messages to this number?
Account holder: Yeah, that's fine.
Rep: Thank you. Can I confirm the number is 5-5-5-5-5-5-5-5-5-5?
Account holder: That's right.
Rep: Great — I've recorded your consent as of today. You'll get one confirmation text shortly. Reply STOP to that message any time if you change your mind.
If the account holder declines
Account holder: No thanks, I'd rather not.
Rep: No problem at all — I'll note that you've declined and we won't text you. We'll keep using email for anything you need.
3. How consent is recorded and stored
When consent is given, the representative records the following in the account record in RevU's internal admin system:
The phone number consented to
The date and time consent was given
The name of the RevU representative who obtained it
The consent method (verbal, by phone) and the version of the script that was read
The account holder's name and account ID
Consent records are retained for the life of the account and for at least four years after the account closes or consent is withdrawn, whichever is later. Records are available on request for audit purposes. Declines are recorded the same way, and a declined number is suppressed from all SMS sending.
4. Confirmation message
Every recipient receives a single confirmation text immediately after giving verbal consent. Messaging does not begin until this message is sent.
RevU: You agreed by phone to get account and support texts from Revenue Universe, LLC. Approx. <10 msgs/month. Msg&data rates may apply. Reply HELP for help, STOP to cancel.
5. Opting out
Reply STOP to any message to stop all texts from this number. Opt-out is processed immediately and automatically, and you will receive one final confirmation:
RevU: You have been unsubscribed and will get no further texts from this number. Reply START to resubscribe.
You can also opt out by telling any RevU representative on a call, or by emailing support@revu.co. Reply HELP to any message for support information.
6. Consent data is never shared
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. RevU does not sell, rent, transfer, or otherwise share SMS opt-in data or consent records with any third party, including affiliates, advertisers, publishers, or partners, for any purpose.
7. Contact
Revenue Universe, LLC
Email: support@revu.co
Web: revu.co